Support Center

We’ve collected answers to the frequently asked questions related to account, payment, product and more here.

Frequently Asked Questions

Jack Ma
Jack Ma
Jack Ma
Payment & Refund
Jack Ma
Other FAQ
  • Software cannnot working?
  • Software cannot download video/audio?
  • How to download video/audio without converting?
  • How to download playlist video while adding numbering to videos?
  • How to check the downloading speed?
  • How to reset the privacy password?
  • How to find the downloaded files?
  • How to delete the downloaded files?
  • How to uninstall the software?

Contact Us

Need further assistance? Feel free to email us via [email protected], describing the problem you’re facing, and we’ll get back to you shortly.